News Release

Monday, 16 January 2017

MOL Liner Ltd. Announces November 2016 KPI Results for Asia Region


January 16, 2017 – Hong Kong – MOL Liner Ltd. announces the November 2016 results of Regional Key Performance Indicators (KPI) in Asia in the following categories:  operations, customer service, and electronic data interchange (EDI). For more information on the Count On MOL initiatives, please visit www.CountOnMOL.com.

 

 

November 2016 Regional Key Performance Indicators (KPI)

KPI

TARGET

Sep

2016

Oct

2016

Nov

2016

 

 

 

 

 

 

In-Terminal Truck Turn Time

 

Less than 20 minutes for:

Laem Chabang (TIPS)

 

 


18.6 min

19.4 min

19.5 min

Less than 30 minutes for each:

 

 

 

 

 

 

Cai Mep (TCIT)

30.0 min

30 min

32 min

Kobe (KICT)*1

20.7 min

20.8 min

18.9 min

Osaka (OICT)*1

17.1 min

17.2 min

18.3 min

Yokohama (YICT)*

21.5 min

21 min

20.8 min

Tokyo (TICT)*1

28 min

28 min

28.5 min

Nagoya (NCB)*1

18.2 min

18 min

18.1 min

Tobishima (TCB)*1

19.5 min

19.2 min

19.2 min

Lost call percentage

Less than 2%*2

8%

10%

9%

Asia Export Documentation Accuracy

99.50%

98.31%

97.88%

98.17%

- China Export Documentation

99.50%

97.80%

97.62%

97.91%

- Asia to US Documentation Accuracy

99.50%

99.50%

99.34%

99.38%

- Asia to Europe Documentation Accuracy

99.50%

99.07%

98.66%

99.36%

China Export Invoicing Accuracy

99%

98.98%

98.96%

98.82%

EDI Message Processing
Without Failure

95%*3

95.2%

96.1%

95.7%

EDI Uptime

99%

99.0%

99.1%

99.0%

Customer Setup Time

100% setup within

48 hours*4

100%

100%

100%


*1 For the terminals in Japan, the measure of in-terminal truck turn time is defined as gate in time (or consolidated gate in) to cargo roll on/off at the respective terminal (or berth).

*2 We have adjusted the system measurement based on what we can realistically achieve by setting one abandoned call after three rings (approximately 10 seconds), effective with June 2015. The previous system measurement was set to read the abandoned calls after one ring (approximately 3 seconds).

*3 The target has been increased from 90% to 95%, effective with January 2015.

*4 The target has been modified effective in January 2015. The target was previously “within 72 hours”. It is now “100% setup within 48 hours.

 

 

About MOL                                               
Mitsui O.S.K. Lines, Ltd. (MOL) has the world’s largest ocean shipping fleet. Backed by experience and technologies developed over 132 years, MOL moves today’s global economy. MOL operates specialized bulk carriers for iron ore, coal, and woodchips; tankers that transport crude oil and LNG; car carriers; cruise ships; ferries and coastal liners; and containerships that deliver a variety of finished products as part of the largest and most diverse global network of liner and logistics services. MOL Liner Ltd. is a wholly-owned subsidiary of MOL. For more information, please visit www.molpower.com.

 

For more information, please contact:
Marvis Wong, Assistant Manager, Global Marketing and Communications
MOL Liner Ltd.

Tel:
(852) 2823 6564
Email: marvis.wong@mol-liner.com