News Release

Thursday, 15 May 2014

MOL (Asia) Ltd. Announces March 2014 KPI Results


May 15, 2014Hong KongMOL (Asia) Ltd. announces the March 2014 results of Regional Key Performance Indicators (KPI) in Asia in the following categories:  operations, customer service, and electronic data interchange (EDI).  For more information on the Count On MOL initiative, please visit www.CountOnMOL.com.

March 2014 Regional Key Performance Indicators (KPI)

KPI

TARGET

JANUARY
2014

FEBRUARY
2014

MARCH
2014

 

In-Terminal Truck Turn Time

20 minutes or less for
Laem Chabang TIPS

30 minutes or less for
Osaka-OICT TAT

16.8 min


25
.5 min

16.8 min


21
.1 min

19.4 min


23
.7 min

 

Lost Call Percentage*

Less than 2%

5.50%

 

2.89%

 

3.19%

 

 

Asia Export Documentation Accuracy

99.50%

97.70%

97.60%

97.86%

 

- Asia to US Documentation Accuracy

99.50%

99.47%

99.39%

99.65%

 

- Asia to Europe Documentation Accuracy

99.50%

98.00%

96.88%

97.44%

 

EDI Message Processing
Without Failure**

90%

97.5%

95.8%

95.6%

 

EDI Uptime**

 

99%

99.3%

99.4%

99.1%

 

Customer Setup Time**

 

Within 72 Hours

48 hours

48 hours

48 hours

 

*MOL Singapore call center figure
** Figures based on global transactions 
 

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