Friday, 30 May 2014
Simplified Booking Tools for North America – Effective July 1, 2014
Dear MOL Customer:
In order to more efficiently serve our customers by offering simplified eCommerce shipping tools, beginning on Tuesday, July 1, 2014, MOL (America) Inc. will be asking our customers to submit new bookings by using either online tools or existing email addresses.
Our preferred method would be for customers to utilize our website: www.MOLpower.com. Bookings can also be made by using available portals such as GT Nexus and INTTRA and by email.
Please refer to the following instructions and/or our online tutorial* for creating a new booking:
(1) Visit www.MOLpower.com and login to your NAVI-GATOR account.**
(2) Click the “Booking” tab on the menu bar.
(3) Click “Create” and “New” to make a new booking.
Bookings can also be made via the following email addresses:
Dry (East Coast) email@example.com
Dry (West Coast/Midwest) firstname.lastname@example.org
Canada Dry email@example.com
Canada Reefer firstname.lastname@example.org
MOL has established a goal of processing all online bookings within two hours of receipt of the initial request.
While MOL will continue to process bookings over the phone, we are confident that with the expanded use of online tools to process bookings, our customer service representatives will be able to react more quickly to customer inquiries and ensure that we meet our KPI to answer phone calls in less than 20 seconds.
Questions about MOL (America) Inc. bookings can be directed to your sales representative or customer service at 1-800-449-7575. Thank you for supporting the eCommerce initiative. We appreciate your business.
MOL (America) Inc.
*Online tutorial is available at the following URL: http://cms.molpower.com/Home/Online-User-Manuals/Online-User-Manuals-Booking
**In order to obtain an account, you may contact our recently established eCommerce commercial team that is working directly with customers to employ electronic solutions to meet customer needs: email@example.com