Advisory

Friday, 30 May 2014

Simplified Booking Tools for North America – Effective July 1, 2014


Dear MOL Customer:                                    

 

In order to more efficiently serve our customers by offering simplified eCommerce shipping tools, beginning on Tuesday, July 1, 2014, MOL (America) Inc. will be asking our customers to submit new bookings by using either online tools or existing email addresses.

 

Our preferred method would be for customers to utilize our website: www.MOLpower.com. Bookings can also be made by using available portals such as GT Nexus and INTTRA and by email.

 

Please refer to the following instructions and/or our online tutorial* for creating a new booking: 

 

Website Bookings

(1)        Visit www.MOLpower.com and login to your NAVI-GATOR account.**

(2)        Click the “Booking” tab on the menu bar.

(3)        Click “Create” and “New” to make a new booking.

 

Email Bookings

Bookings can also be made via the following email addresses:

 

Dry (East Coast)                     us.newbookingonlyatlanta@mol-liner.com    

Dry (West Coast/Midwest)     us.newbookingonlychicago@mol-liner.com  

Reefer                                     us.newreeferbookings@mol-liner.com

Hazardous/OOG                     uschicusdg@mol-liner.com

Canada Dry                            cacdacusep@mol-liner.com

Canada Reefer                      cacdacusrf@mol-liner.com

 

MOL has established a goal of processing all online bookings within two hours of receipt of the initial request.

 

While MOL will continue to process bookings over the phone, we are confident that with the expanded use of online tools to process bookings, our customer service representatives will be able to react more quickly to customer inquiries and ensure that we meet our KPI to answer phone calls in less than 20 seconds.

 

Questions about MOL (America) Inc. bookings can be directed to your sales representative or customer service at 1-800-449-7575. Thank you for supporting the eCommerce initiative. We appreciate your business.

 

Sincerely,

 

 

MOL (America) Inc.

 

*Online tutorial is available at the following URL: http://cms.molpower.com/Home/Online-User-Manuals/Online-User-Manuals-Booking

 

**In order to obtain an account, you may contact our recently established eCommerce commercial team that is working directly with customers to employ electronic solutions to meet customer needs: us.ecommerce@mol-liner.com

eCommerce shipping simplified

MOLpower.com uses cookies to improve the performance of this site and to provide better service to our customers.By visiting this site you agree to the use of cookies as stated in our  Cookie Policy.