News Release

Friday, 22 May 2015

MOL Liner Announces April 2015 KPI Results for Americas Region


 

May 22, 2015 – HONG KONGMOL Liner Ltd. announces the April 2015 results of Regional Key Performance Indicators (KPI) in the Americas in the following categories:  operations, customer service, and electronic data interchange (EDI).  The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com.

 

April 2015 Regional Key Performance Indicators (KPI)

KPI

TARGET

FEBRUARY 

2015

MARCH 

2015

APRIL 

2015

In-Terminal Truck Turn Time

Less than 30 minutes for each:

 

Jacksonville

Los Angeles

Oakland

 

 

 

16 min

43 min

29 min

 

 

 

18 min

45 min

33 min

 

 

 

17 min

44 min

32 min

Lost call percentage

 

Less than 2%

 

10.74%

 

 

12.76%

 

 

3.63%

 

Average telephone wait time

 

Less than 120 seconds*

  146 seconds

  197 seconds

   88 seconds

Asia to U.S. Documentation Accuracy

99.50%

99.34%

99.50%

99.61%

U.S. Export Documentation Accuracy

99.50%

98.21%

98.58%

98.10%

U.S. Export B/L Documentation

Completion Rate

 

98% Complete 24 Hours After Vessel ETD

 

99.64%

 

99.53%

 

99.47%

EDI Message Processing

Without Failure

95%**

96.1%

95.4%

96.1%

EDI Uptime

 

99%

99.0%

99.1%

99.0%

Customer setup time

 

100% setup within 48 hours***

100%

100%

100%

Customer scorecard compliance

 

95%

95.8%

95.1%

95.8%

 

*The target was modified from 20 seconds to 120 seconds, effective with January 2015.

**The target has been increased from 90% to 95%, effective with January 2015.

***The target has been modified effective in January 2015. The target was previously ”within 72 hours”. It is now ”100% setup within 48 hours.”

 

 

About MOL

Mitsui O.S.K. Lines, Ltd. (MOL) has the world’s largest ocean shipping fleet. Backed by experience and technologies developed over 131 years, MOL moves today’s global economy. MOL operates specialized bulk carriers for iron ore, coal, and woodchips; tankers that transport crude oil and LNG; car carriers; cruise ships; ferries and coastal liners; and containerships that deliver a variety of finished products as part of the largest and most diverse global network of liner and logistics services. MOL (America) Inc. is a wholly-owned subsidiary of MOL.

 

For more information, please contact MOL (America) Inc.:

Timothy Pajak, Corporate Communications Specialist

MOL (America) Inc.

Tel: 1-630-812-3844
/ Fax: 1-630-812-3713   Email: Timothy.Pajak@MOL-Liner.com