News Release
Thursday, 18 June 2015
MOL Liner Announces May 2015 KPI Results for Americas Region
June 18, 2015 – HONG KONG – MOL Liner Ltd. announces
the May 2015 results of Regional Key Performance Indicators (KPI) in the
Americas in the following categories:
operations, customer service, and electronic data interchange
(EDI). The results are available on a
monthly basis and posted in greater detail at www.CountOnMOL.com.
|
May
2015 Regional Key Performance Indicators (KPI)
|
|
KPI
|
TARGET
|
MARCH
2015
|
APRIL
2015
|
MAY
2015
|
|
In-Terminal
Truck Turn Time
|
Less than 30 minutes for each:
Jacksonville
Los Angeles
Oakland
|
18 min
45 min
33 min
|
17 min
44 min
32 min
|
15 min
49 min
27 min
|
|
Lost call
percentage
|
Less than 2%
|
12.76%
|
3.63%
|
2.17%
|
|
Average telephone
wait time
|
Less than 120 seconds*
|
197 seconds
|
88 seconds
|
46 seconds
|
|
Asia to U.S.
Documentation Accuracy
|
99.50%
|
99.50%
|
99.61%
|
99.73%
|
|
U.S. Export
Documentation Accuracy
|
99.50%
|
98.58%
|
98.10%
|
98.09%
|
|
U.S. Export
B/L Documentation
Completion
Rate
|
98% Complete
24 Hours After Vessel ETD
|
99.53%
|
99.47%
|
99.50%
|
|
EDI Message
Processing
Without
Failure
|
95%**
|
95.4%
|
96.1%
|
95.8%
|
|
EDI Uptime
|
99%
|
99.1%
|
99.0%
|
99.3%
|
|
Customer setup
time
|
100% setup
within 48 hours***
|
100%
|
100%
|
100%
|
|
Customer
scorecard compliance
|
95%
|
95.1%
|
95.8%
|
95.9%
|
*The
target was modified from 20 seconds to 120 seconds, effective with January
2015.
**The target
has been increased from 90% to 95%, effective with January 2015.
***The
target has been modified effective in January 2015. The target was previously
”within 72 hours”. It is now ”100% setup within 48 hours.”
About MOL
Mitsui
O.S.K. Lines, Ltd. (MOL) has the world’s largest ocean shipping fleet. Backed
by experience and technologies developed over 131 years, MOL moves today’s
global economy. MOL operates specialized bulk carriers for iron ore, coal, and
woodchips; tankers that transport crude oil and LNG; car carriers; cruise
ships; ferries and coastal liners; and containerships that deliver a variety of
finished products as part of the largest and most diverse global network of
liner and logistics services. MOL (America) Inc. is a wholly-owned subsidiary
of MOL.
For
more information, please contact MOL (America) Inc.:
Timothy
Pajak, Corporate Communications Specialist
MOL (America) Inc.
Tel: 1-630-812-3844 / Fax: 1-630-812-3713 Email:
Timothy.Pajak@MOL-Liner.com