Thursday, 23 July 2015
MOL Liner Ltd. Announces April to June 2015 KPI Results for Asia Region
MOL Liner Ltd. announces the April to June results of Regional Key Performance Indicators (KPI) in Asia in the following categories: operations, customer service, and electronic data interchange (EDI). For more information on the Count On MOL initiatives, please visit www.CountOnMOL.com.
Note 1. Figures from the call center of the Customer Service Export Booking Department in MOL Singapore.
Note 2. Figures based on global transactions.
Note 3. For the terminals in Japan, the measure of in-terminal truck turn time is defined as gate in time (or consolidated gate in) to cargo roll on/off at the respective terminal (or berth).
Note 4. The target has been increased from 90% to 95%, effective with January 2015.
Note 5. The target has been modified effective in January 2015. The target was previously "within 72 hours". It is now "100% setup within 48 hours."
Note 6. We have adjusted the system measurement based on what we can realistically achieve by setting one abandoned call after three rings (approximately 10 seconds). The previous system measurement was set to read the abandoned calls after one ring (approximately 3 seconds). With this new measurement, we anticipate performance to stabilize in the coming months.
For more information, please contact:
Jeremy Jose, Senior Manager, Global Marketing and Communications,
MOL Liner Ltd. Tel: (852) 2823 6465 / Fax: (852) 2527 3849