Monday, 24 August 2015
MOL (America) Inc. Establishes Shipment Management Center
MOL (America) Inc. is pleased to introduce the
creation of our new Shipment Management Center (SMC). The new SMC functions
will take effect on August 31, 2015 and are spread throughout existing office
locations in Atlanta, Georgia and Lombard, Illinois. The SMC will be the single
entry for customer service or shipment management within the United States and
are launching the new Shipment Management Center to produce a greater level of reliability,
within our transportation services. Although the two locations will provide the
same high-quality services which customers have grown accustomed from MOL, the
launch of the SMC is a reemphasized commitment to delivering a superior
shipping product that customers can count on.
The Shipment Management organization will consist of:
Services. Dedicated to providing customers with superior services for import
shipments including cargo clearance, documentation, coordination of inland
transport, and escalation.
In addition to the creation of the Shipment Management Center, MOL
(America) Inc. will also modernize its Sales Services team and launch a new Contract
The Sales Services organization will consist of:
Solutions. Dedicated to providing traditional sales support service with a
focus on producing value-added solutions and relationship management.
Sales. Dedicated to introducing new specialized product offerings and
services to targeted markets.
Contract Services organization will consist of:
To underscore our ambition to produce a highly reliable and
consistent shipping product, MOL will continue to offer the highest degree of
performance transparency in the industry. Therefore, MOL (America) Inc. is
pleased to introduce six renewed customer commitments that
will become a regular part of performance reporting on www.CountOnMOL.com. Inherent to this initiative is
our continued commitment to accessibility, and providing a reliable and
consistent shipping experience.
The Shipment Management Center Customer Commitments are:
Less Waiting. We will answer the
phone within 90 seconds.
The Two Hour Booking. We will confirm bookings
for space/equipment within two hours.
The Prompt Response. We will respond to all customer emails within four business
Hour B/L. We will issue all proofs within 24 hours of shipping instruction
Escalation. We will assign an escalation analyst within four hours for all containers, bookings or B/Ls known
to deviate from proforma service.
Hour Quote. We will produce rate quotes within 24 hours.
take note of the following contact information for the Shipment Management
August 31, 2015, the current MOL (America) Inc. customer service number
(1-800-449-7575) will provide customers with access to the Shipment Management
are some minor changes to email addresses as stated below:
many months of planning and preparation, we anticipate a smooth transition. We
are confident that the Shipment Management Center and the modernization of our
sales and contract services will provide you with exceptional service.
If you have any
questions, please contact your MOL sales representative. As always, we
appreciate your business.
MOL (America) Inc.