Thursday, 26 November 2015
MOL Liner Announces October 2015 KPI Results for Asia Region
MOL Liner Ltd. announces the October 2015 results of Regional Key
Performance Indicators (KPI) in Asia in
the following categories: operations,
customer service, and electronic data interchange (EDI). For more information
on the Count On MOL initiatives, please visit www.CountOnMOL.com.
is a new performance measurement target in China launched in July 2015 in
addition to our Global KPI and Regional KPI.
the terminals in Japan, the measure of in-terminal truck turn time is defined
as gate in time (or consolidated gate in) to cargo roll on/off at the
respective terminal (or berth).
have adjusted the system measurement based on what we can realistically achieve
by setting one abandoned call after three rings (approximately 10 seconds),
effective with June 2015. The previous system measurement was set to read the
abandoned calls after one ring (approximately 3 seconds). With this new
measurement, we anticipate performance to stabilize in the coming months.
target has been increased from 90% to 95%, effective with January 2015.
target has been modified effective in January 2015. The target was previously
“within 72 hours”. It is now “100% setup within 48 hours.
For more information, please contact:
Marvis Wong, Assistant Manager, Global Marketing and Communications
MOL Liner Ltd.
Tel: (852) 2823 6564 / Fax: (852) 2527 3849